Refund & Cancellation Policy

Last updated: 4 November 2026 · The Gliders Nest

When purchases of Credits can be cancelled or refunded.

1. Digital goods

Credits and unlocked chapters are digital content delivered instantly. By completing a purchase you request immediate delivery, and you agree that, once delivered, the purchase cannot be cancelled except as set out below.

2. When you can get a refund

• Unused purchased Credits: you may request a full refund within 7 days of purchase if none of the Credits from that pack have been spent.
• Payment debited but Credits not received: if we cannot deliver the Credits, you get a full refund.
• Duplicate or accidental double payments: refunded in full.
• Technical failure: if paid content you unlocked does not work and we cannot fix it within 7 days of your report, we will restore your Credits or refund their value.
• Discontinuation: if we permanently shut down the Game, unused purchased Credits bought in the previous 90 days will be refunded pro rata.
• Termination without cause: unused purchased Credits are refunded.

3. When refunds are not available

• Credits that have already been spent to unlock content;
• promotional, bonus or gifted Credits;
• accounts suspended or terminated for breaking our Terms (for example, cheating or payment fraud);
• requests made more than 7 days after purchase, except for the cases listed in section 2;
• dissatisfaction with story outcomes or game choices.

4. How to request a refund

Email agxcreates@gmail.com from your registered email address with the subject "Refund request", your Razorpay order or payment ID, the date and the reason. We will acknowledge your request within 48 hours and decide within 7 working days.

5. How refunds are paid

Approved refunds are made to the original payment method through Razorpay. They usually reach your account within 5–7 working days after approval, depending on your bank. The corresponding Credits are removed from your account.

6. Chargebacks

Please contact us before raising a chargeback with your bank — we can usually resolve problems faster. Accounts with chargebacks may be suspended until the matter is resolved.